Black Loon Coffee Roasters

Privacy Policy

At Black Loon Coffee Roaster, your privacy is our top priority. We’re committed to protecting the personal information of our vibrant and diverse community of coffee lovers. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We collect personal information you provide when you:

Make a purchase
Subscribe to our newsletter
Contact us directly
Participate in promotions or events

This may include:

Your name, email, phone number and shipping address
Payment details (processed securely via third-party providers)
Account login credentials (if applicable)

We also collect anonymous data automatically through cookies and analytics tools to better understand how visitors use our site and to improve user experience.

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you about your order, promotions, or updates
Improve our website, offerings, and services
Personalize your shopping experience
Comply with legal obligations

We never sell or rent your personal data to third parties.

3. How We Share Your Information

We only share your information with:

Trusted third-party service providers who help us run our store (e.g., payment processors, shipping companies)
Legal authorities, if required by law

These partners are contractually obligated to keep your data secure and use it only for the services they provide to us.

4. Data Security

We implement industry-standard security measures to protect your data, including SSL encryption, secure servers, and access controls. While no system is 100% secure, we take every reasonable precaution to safeguard your information.

5. Your Rights & Choices

You can:

Update your account information
Opt-out of marketing emails at any time via the unsubscribe link
Request a copy, correction, or deletion of your personal data

Just email us at carl@storehousegrocers.com and we'll assist you promptly.

6. Cookies & Tracking

We use cookies to:

Remember your preferences
Analyze site traffic
Enhance your browsing and shopping experience

You can disable cookies in your browser settings, but it may affect some features of our site.

7. Third-Party Links

Our website may contain links to third-party websites. We're not responsible for their content or privacy practices.

Please review their policies before sharing your information

8. Children's Privacy

Our store is not intended for children under 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date.

Questions or Concerns?

Thank you for trusting Black Loon Coffee Roaster - we're honoured to serve your coffee journey with care, respect, and transparency.